Frequently Asked Questions

Our catalogue covers car audio and vehicle electronics, home audio, professional and DJ audio, portable electronics and installation accessories. Explore the shop categories to see listed products.

Listings and displayed prices do not guarantee current stock, condition, final charges or fulfilment. Contact our team with the product name or SKU so we can confirm availability, specifications and pricing before you commit to an order.

The online checkout does not currently accept payment. Contact our Brampton store to confirm which payment methods can be used for your purchase. Please do not send payment-card details by email or through a contact form.

The My Account area provides customer account information. Before purchasing, please contact the store to confirm available order and payment arrangements.

Share your vehicle year, make, model, existing equipment and the product you are considering. Compatibility depends on the particular vehicle and installation, so a category listing alone does not confirm fitment. See Installation & Repair Enquiries.

Call +1 (905) 789-0509 or email info@singhelektronics.ca with the item name or SKU. The team can discuss availability, applicable charges, delivery or pickup options, and supported payment arrangements.

Contact the store promptly, preferably before dispatch. Changes depend on the order status and the product. Once dispatched, the published return conditions generally apply; custom or special orders may become non-cancellable after supplier commitment, subject to applicable law. See Returns & Exchanges.

Use the Order Tracking page when you have the required order details, or contact the store with your order number and the customer information used for the purchase. The team can confirm the current order status.

The currently configured flat shipping rate is CAD $20 for eligible standard Canadian parcels. Larger, heavier, remote or special-handling shipments may require a separately confirmed charge. See the Shipping & Delivery policy.

Free shipping above CAD $300 is not currently an active checkout offer. For Canadian orders, check the applicable shipping charge and any item-specific exceptions before confirming a purchase.

Please contact the store before requesting delivery to the United States. Availability and shipping costs depend on the product and destination; US shipping cannot currently be selected at online checkout. Customs duties, import fees and taxes may apply to an agreed shipment.

Eligible orders typically need approximately 3–5 business days for preparation before dispatch, subject to availability and order verification. Carrier transit time is additional and varies by product, destination and service. This is an estimate, not a guaranteed delivery date.

Some products and destinations may need an individual delivery assessment and a separate shipping quote. Contact our team before ordering to confirm available handling and rates. The standard flat shipping charge may not apply.

Eligible standard in-store pickup is configured as free. Pickup eligibility and any disclosed special-order or handling charges depend on the product. Do not travel until the team confirms that the order is ready. Read the In-Store Pickup information.

An order confirmation is not a ready-for-pickup notice. Wait for the store’s ready notification, confirm opening hours and bring the order number, confirmation and photo ID matching the order name.

Please contact the store in advance so the team can confirm any identification and authorisation requirements for an alternative collector.

The published standard holding period is seven days after the ready-for-pickup notification. Contact the store if you cannot collect within that period. The published policy does not say an uncollected order is automatically forfeited.

For eligible purchases, a return or exchange request may be submitted within 30 calendar days after delivery or in-store collection. Returns require review and authorisation; eligibility depends on the product and its condition. See the Refund and Returns Policy.

A voluntary change-of-mind return normally requires the item to be unused and uninstalled, with the original condition, packaging, seals, manuals, accessories and proof of purchase preserved. Contact the store before shipping anything back.

These can have different disclosed conditions. Designated final-sale, clearance, refurbished, custom and special-order goods are generally excluded from ordinary change-of-mind returns. Open-box items generally follow a separate seven-day exchange or store-credit process. Applicable legal rights are not removed.

An approved discretionary return may carry a disclosed 25% restocking fee or, depending on the circumstances, a higher fee of up to 40%. Ask about return conditions and request written details of any potential fee before purchasing. Any applicable fee must be properly disclosed, and mandatory consumer rights still apply.

Contact the store promptly, ideally within 48 hours of delivery, and keep the packaging, photographs, order number and item details. Reporting later does not automatically remove rights relating to defects. The store will assess an appropriate remedy and return arrangements.

For ordinary change-of-mind returns, the customer normally pays return postage. When the store supplied an incorrect or defective item, reasonable return shipping is covered as applicable. Confirm instructions before returning an item.

After eligibility is approved and any required inspection completed, refund processing is generally around 3–10 business days to the original payment method. The payment provider may take additional time to show the refund.

No single warranty applies to every condition or model. New products ordinarily have a standard one-year manufacturer’s warranty, and some brands offer longer coverage. The manufacturer’s written terms and the item-specific information govern.

Brand-new clearance products normally retain the applicable manufacturer warranty. Open-box and refurbished goods do not automatically include the same new-product warranty. Confirm their condition-specific terms before purchasing.

Keep your proof of purchase, product model and manufacturer documentation. Contact the store with the item details and fault or concern. Inspection or troubleshooting may be needed to explain the available manufacturer or store-supported claim process.

Product manufacturer coverage and any installation-labour warranty are separate. Any labour coverage, exclusions or claim procedure should be confirmed when arranging the particular installation. See Product Warranty Information.

The Brampton team handles enquiries for electronics retail, installation and repair. Availability, suitability, labour pricing, parts and appointment times depend on the job and must be confirmed directly. Start with Installation & Repair Enquiries.

For vehicle work, provide the year, make, model and relevant current equipment. For any repair or installation, explain the product or model, symptoms or planned upgrade, and preferred appointment time. This helps the team assess next steps.

Some installation appointments require a CAD $100 deposit, depending on the work and the store’s assessment. The amount and booking conditions will be confirmed before an appointment is accepted.

For an installation booking with a deposit, cancellation or rescheduling with at least 24 hours’ notice is eligible for a deposit refund. A missed appointment or insufficient notice may lead to forfeiture, subject to the agreed terms and applicable law. Contact the store promptly if plans change.

No automatic inclusion of installation is stated. Product eligibility, any installation work, labour charges and appointments must be discussed separately with the store.

Singh Elektronics is at 15 Sun Pac Blvd, Unit 16, Brampton, Ontario L6S 0E8, Canada. Call before visiting to confirm opening hours and availability.

Please call +1 (905) 789-0509 to confirm opening hours before travelling or making an appointment.

Call +1 (905) 789-0509, email info@singhelektronics.ca, or use the Contact page. Include the product name or order number where relevant.

The website uses relevant contact, account and order information for store operations, customer support, fulfilment and related purposes described in its Privacy Policy. Do not send payment-card details through ordinary contact messages.

Read Terms & Conditions, Shipping & Delivery, In-Store Pickup, Returns & Exchanges, Product Warranty Information and the Privacy Policy for the full guidance.